Privacy policy

In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter “The Law”) and its regulations, Dcobys México, S.A. of C.V. (hereinafter “Dcobys México“), a public limited company with variable capital incorporated in accordance with Mexican laws, with principal domicile located at Lago Alberto 319, 6th Floor, Colonia Granada, Miguel Hidalgo Delegation, 11520, Mexico City, and treat your Personal Data in accordance with Mexican laws.

This Privacy Notice applies to all Personal Data of individuals, collected by Dcobys Mexico, including those received through electronic means, written or verbally. The data to be collected are: (i) Name, (ii) Date of Birth, (iii) Sex, (iii) Address, (iv) Email; (v) Telephone; (vi) Passport number and official identification; (vii) Company in which he works and positions; (viii) Federal Taxpayer Registry Number; (ix) Tax Office (hereinafter “Personal Data”); (x) Profession,; (xi) Nationality.

The purposes of collecting Personal Data from Dcobys México are (i) to answer questions, complaints and suggestions, as well as to carry out any procedure related to any reservation that may have been made; (ii) sending quotations on travel products and services, events or visas; (iii) sending information regarding our products and services for travel or events, as well as the notification of advertising campaigns, promotions and information related to the products that can be purchased through Dcobys México; (iv) Activities related to the services offered by Dcobys México; (v) Dcobys México’s own administrative activities; (vi) Recruitment and selection of personnel working at Dcobys México; (vii) Assist the invited persons, candidates, participants and graduates who arrive at events; (viii) Disclose your name and image to publicize your success stories and academic and professional trajectory in order to note the level that Dcobys Mexico has reached (ix) to respond or comply with the applicable legislation as well as the requests made by Federal and local authorities.

During trips, events or meetings tourism consultancies will be taken with the intention of capturing the essence of Dcobys Mexico, in case of opposing the present treatment please follow the Arco Procedure.

Dcobys México will use the Personal Data only in ways that are compatible with the purposes for which they were collected. Likewise, it will take the necessary measures to ensure that the Personal Data is relevant for the purposes intended, accurate, complete and updated.

Dcobys México will implement justifiable policies and procedures to protect from loss, misuse, transmission, alteration and destruction that the Personal Data in its possession may suffer. Dcobys México is committed to carry out the appropriate technical, physical and organizational measures to protect Personal Data against: accidental destruction or without authorization, alteration or transmission; accidental loss; access without authorization; wrong use, wrongful processing or damage. These measures include equipment, application and information security; security of access and the correct processing of Personal Data.

Any questions or questions about the use of Personal Data should be directed to the Dcobys Mexico Privacy Officer at the email address established in the contact information.

You or your legal representatives will enjoy the right to Access, Rectification, Cancellation and Opposition contemplated in the Law. The exercise of any of these does not mean a prerequisite or prevent the exercise of another. You will have the right to access your Personal Data held by Dcobys México, to correct information if it is not correct or incomplete or to cancel your Personal Data.

You or your legal representative may at any time request Dcobys Mexico access, rectification, cancellation or opposition of your Personal Data and such request shall be directed to the Privacy Officer at the email address established in the contact information. The request for access, rectification, cancellation or objection must include the following information:

(A) Your name and address or other means to notify you of the response to your request;
(B) Documents proving your identity or, where appropriate, the legal representative;
(C) A clear and precise description of the Personal Data with which you seek to exercise any of the rights described above.
(D) Any other document or element that facilitates finding your Personal Data.
If you wish to rectify your Personal Data, you must indicate, in addition to the above requirements, the changes to be made and provide the documents that support such request. The obligation to provide access to the information will be fulfilled when your Personal Data are at your disposal or when you issue non-certified copies or electronic documents of your Personal Data.

Dcobys México may deny access to your Personal Data or refuse rectification, cancellation and objection related to them in the following cases:

I. When the applicant is not the subject of the Personal Data or the legal representative is not duly accredited for such purposes;
II. When the applicant’s Personal Data is not found in the Dcobys Mexico database;
III. When the rights of a third party are affected negatively;
IV. When there is a legal impediment or product of the decision of a competent authority about restricting access to Personal Data or not allowing rectification, cancellation or objection in relation to them and
V. When the rectification, cancellation or objection has been previously made. The refusal can be partial, in which case Dcobys México will carry out the access, rectification, cancellation or objection requested by you.

The action of providing you with the Personal Data will be free and you will only have to pay the justified costs for sending, copying or providing the data in other formats. This right may be exercised free of charge, subject to the accreditation of your identity to Dcobys México as the owner of the Personal Data. However, in case the request is made again in a period of 12 months, the costs will not be greater than three days of the Minimum Wage Effective in Mexico City, unless there are material changes in the applicable laws.

You may limit the use of your Personal Data by sending a request to the Privacy Officer of Dcobys Mexico to the email address established in the contact information. Your request to limit your Personal Data must include all the aforementioned requirements for the request of access, rectification, cancellation or objection of your Personal Data.

This Privacy Notice may be modified periodically, in accordance with the requirements of Mexican law. These modifications will be sent to you via email or will be published on the Dcobys Mexico website, which can be found at

Contact information
Questions or comments regarding this Privacy Notice should be sent to the Privacy Officer of Dcobys Mexico:

Attention: Privacy Officer

If you consider that your right to the protection of your Personal Data has been violated by any act or omission on the part of Dcobys Mexico or assumes that there has been any violation of the provisions of the Federal Law on Protection of Personal Data Held by Individuals, its regulations and other applicable laws may remit its dissatisfaction or complaint to the National Institute of Transparency, Access to Information and Protection of Personal Data. For more information, check their official website at

Modifications to the privacy notice
The Responsible Party reserves the right to make, at any time, modifications or updates to this Privacy Notice, with the understanding that any modification to it will be made known to you by means of the publication of a notice on the website. Responsible, so we recommend you check it frequently. In the event that a security breach occurs at any stage of the processing of personal data that significantly affects your economic or moral rights, the Privacy Officer will immediately notify you through the Internet page of the security breach event, to You can take the necessary necessary measures to defend your rights.

Date of last update of the Privacy Notice: December 22, 2018